Cisco, the global information and communication technology provider, has put in place a supply
chain resiliency program that any company facing possible risk from supply chain disruption
should study. Cisco's program for SCRM combines tools, policies, practices and management
support into a comprehensive system that enables the company to truly understand and manage
the risks associated with the supply of most of its products. Beginning with new product design
and introduction, and continuing through to current product manufacturing and fulfillment, Cisco
can predict potential risk points and work with members of its supply chain to manage and
minimize those risks. Further, Cisco can recover from external disruptions quickly to minimize the
impact on its customers. Other companies should study what Cisco has done and, as
appropriate, implement SCRM programs that allow them to manage supply chain disruptions as
effectively as Cisco does. Note that a supply chain resiliency program does not negate the need
for proper demand planning, which can lead to product shortages in the market.