Dear P’Na kub,This incident caused by user create consol and decided to leave it, but flight and mawb still be in there (no info delete/no consol deactivation).So when the ATD came, system received data from flight tracking site, then update phase to IMC and trigger blank data to logis (because there’s no shipment in this MB, and no other details except MB no.) However, during transfer to logis, there was some struggle due to blank info, so the data was rejected by logis.Therefore, when user checked if the consol still be able to use, they didn’t see anything in logis and think this consol is still available to use again.But as the data was triggered once, it will not automatically retrigger on the second time they use this consol.That’s why K. Apinya have to raise ticket to retrigger data and later found out the cause of auto-phase change and why data didn’t flow to logis after Z00 retrigger kub