As a leader, you will make great strides in creating a motivating environment when you strive
for congruence between your words and your actions.
People have incredibly accurate antennae that pick up a lack of congruence between
statements and behavior. And even if the team member does not consciously register the lack
of congruence, he or she will still pick up on unconscious levels that something doesn’t smell
right. Once that takes place, motivation will suffer to some degree, regardless of your other
initiatives.