Development of an effective risk management
system in a teaching hospital
Background: Unsafe health care provision is a main cause of increased mortality rate amongst hospitalized patients
all over the world. A system approach to medical error and its reduction is crucial that is defined by clinical and
administrative activities undertaken to identify, evaluate, and reduce the risk of injury. The aim of this study was to
develop and implement a risk management system in a large teaching hospital in Iran, especially of the basis of
WHO guidelines and patient safety context.
Methods: WHO draft guideline and patient safety reports from different countries were reviewed for defining
acceptable framework of risk management system. Also current situation of mentioned hospital in safety matter
and dimensions of patient safety culture was evaluated using HSOPSC questionnaire of AHRQ. With adjustment of
guidelines and hospital status, the conceptual framework was developed and next it was validated in expert panel.
The members of expert panel were selected according to their role and functions and also their experiences in risk
management and patient safety issues. The validated framework consisted of designating a leader and coordinator
core, defining communications, and preparing the infrastructure for patient safety education and culture-building.
That was developed on the basis of some values and commitments and included reactive and proactive
approaches.
Results: The findings of reporting activities demonstrated that at least 3.6 percent of hospitalized patients have
experienced adverse events and 5.3 percent of all deaths in the hospital related with patient safety problems.
Beside the average score of 12 dimensions of patient safety culture was 46.2 percent that was considerably low.
The “non-punitive responses to error” had lowest positive score with 21.2 percent.
Conclusion: It is of paramount importance for all health organizations to lay necessary foundations in order to
identify safety risks and improve the quality of care. Inadequate participation of staff in education, reporting and
analyzing, underreporting and uselessness of aggregated data, limitation of human and financial resources, punitive
directions and management challenges for solutions were the main executive problems which could affect the
effectiveness of system.
Keywords: Patient safety, Risk management, Adverse event
Development of an effective risk managementsystem in a teaching hospitalBackground: Unsafe health care provision is a main cause of increased mortality rate amongst hospitalized patientsall over the world. A system approach to medical error and its reduction is crucial that is defined by clinical andadministrative activities undertaken to identify, evaluate, and reduce the risk of injury. The aim of this study was todevelop and implement a risk management system in a large teaching hospital in Iran, especially of the basis ofWHO guidelines and patient safety context.Methods: WHO draft guideline and patient safety reports from different countries were reviewed for definingacceptable framework of risk management system. Also current situation of mentioned hospital in safety matterand dimensions of patient safety culture was evaluated using HSOPSC questionnaire of AHRQ. With adjustment ofguidelines and hospital status, the conceptual framework was developed and next it was validated in expert panel.The members of expert panel were selected according to their role and functions and also their experiences in riskmanagement and patient safety issues. The validated framework consisted of designating a leader and coordinatorcore, defining communications, and preparing the infrastructure for patient safety education and culture-building.That was developed on the basis of some values and commitments and included reactive and proactiveแนวทางการผลลัพธ์: ผลการวิจัยของกิจกรรมการรายงานแสดงให้เห็นว่า มีน้อยกว่าร้อยละ 3.6 ของผู้ป่วยพี่จึพบเหตุการณ์ไม่พึงประสงค์และ 5.3 ร้อยละของการเสียชีวิตทั้งหมดในโรงพยาบาลที่เกี่ยวข้องกับปัญหาความปลอดภัยผู้ป่วยนอกจากคะแนนเฉลี่ยของมิติ 12 ของวัฒนธรรมความปลอดภัยผู้ป่วยเป็นร้อยละ 46.2 ที่ต่ำมาก"ไม่ใช่เป็นการลงโทษการตอบรับข้อผิดพลาด" มีคะแนนต่ำสุดบวก ด้วยร้อยละ 21.2สรุป: เป็นสิ่งที่สำคัญสำหรับองค์กรด้านสุขภาพทั้งหมดจะวางรากฐานที่จำเป็นเพื่อให้ระบุความเสี่ยงความปลอดภัย และปรับปรุงคุณภาพการดูแล ไม่เพียงพอมีส่วนร่วมของพนักงานในด้านการศึกษา การรายงาน และวิเคราะห์ underreporting และ uselessness ของการรวบรวมข้อมูล ข้อจำกัดของทรัพยากรมนุษย์ และการเงิน ลงโทษทิศทางและความท้าทายของการจัดการการแก้ไขปัญหาได้และปัญหาที่ผู้บริหารสำคัญซึ่งอาจมีผลต่อการประสิทธิผลของระบบคำสำคัญ: ความปลอดภัยผู้ป่วย การบริหารความเสี่ยง เหตุการณ์ไม่พึงประสงค์
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