Ndou (2004, p.2) quoting Kaufman (1977) observes, “the traditional bureaucratic paradigm, characterised by internal productive efficiency, functional rationality, departmentalisation, hierarchical control and rule-based
management is being replaced by competitive, knowledge based requirements, such as: flexibility, network organisation,
vertical/horizontal integration, innovative entrepreneurship, organisational learning, speed up in service delivery, and a customer driven strategy, which emphasise coordinated network building, external collaboration and customer
services” all of which are supported by ICT.
Ndou (2004, p.2) quoting Kaufman (1977) observes, “the traditional bureaucratic paradigm, characterised by internal productive efficiency, functional rationality, departmentalisation, hierarchical control and rule-basedmanagement is being replaced by competitive, knowledge based requirements, such as: flexibility, network organisation,vertical/horizontal integration, innovative entrepreneurship, organisational learning, speed up in service delivery, and a customer driven strategy, which emphasise coordinated network building, external collaboration and customerservices” all of which are supported by ICT.
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