Establishing Structure
Creating an effective workflow starts by establishing a clear chain of command. Clearly defining job roles and associated responsibilities ensures that everyone knows what to do. Establishing an organizational chart lets everyone know who to contact when things go wrong. This can be distributed by email, newsletter or company website. Each department should produce regular status reports and communicate with other departments to ensure work flows from one part of the organization to another. Process improvement initiatives examine workflow processes to eliminate waste, reduce errors and improve customer satisfaction.