1. Individual Result Rating
1.1 Quantitative Performance
Quantitative performance can be measured by different means, according to the possibilities available for the respective manager(s). The examples shown below should be used frequently and from this point on not arbitrarily exchanged for another. In an optimal case, a mixture of all examples may create the most realistic outcome of the measuring process.
a) Software based: Employees use Timestamp, a software tool that captures the time they are working on a single image. After half a year, a data evaluation of Timestamp can be provided to managers to evaluate upon the time employees used to process images in the 5 different functions, as indicated on the individual rating form. Prior to the rating or directly after it, a comparison table should be set up to determine which processing times match the rating scores from 1 to 5, where 5 is the highest possible rating and 1 the lowest.
b) Test Images: In a rating cycle of 6 months, test images can be provided to employees on a monthly/quarterly base to evaluate on their working speed. The images will be prepared in a way that each of the 5 functions can be tested by a single image that will be provided to all employees in the same way or individual images for each function. Prior to the rating or directly after it, a comparison table should be set up to determine which processing times match the rating scores from 1 to 5, where 5 is the best possible rating and 1 the lowest. Of course, the quality of the work should be taken into account as well.
c) Random Sampling: Supervisors may take random samples, using software to remotely monitor employee’s work or by walking around in the production area to assess the respective employee’s working speed.
d) Subjective rating: In any other case, the rating for quantitative performance might as well be solely subjective. This option is the least accurate way of measuring quantitative performance and should therefore be used in cases where options a), b) and c) are impossible to follow through.
1.2 Qualitative Performance
As for qualitative performance, the ways to measure and rate do not differ much from the ones mentioned above in 1.1. Supervisors should create and combine their rating score out of as many sources as they can to obtain the most realistic rating score and stay with the manner they conduct the ratings. Additional sources for the rating of quality are the error rate (complaints from customers, re-edits) as well as the need for quality controls regarding an individual’s work.
1. Individual Result Rating
1.1 Quantitative Performance
Quantitative performance can be measured by different means, according to the possibilities available for the respective manager(s). The examples shown below should be used frequently and from this point on not arbitrarily exchanged for another. In an optimal case, a mixture of all examples may create the most realistic outcome of the measuring process.
a) Software based: Employees use Timestamp, a software tool that captures the time they are working on a single image. After half a year, a data evaluation of Timestamp can be provided to managers to evaluate upon the time employees used to process images in the 5 different functions, as indicated on the individual rating form. Prior to the rating or directly after it, a comparison table should be set up to determine which processing times match the rating scores from 1 to 5, where 5 is the highest possible rating and 1 the lowest.
b) Test Images: In a rating cycle of 6 months, test images can be provided to employees on a monthly/quarterly base to evaluate on their working speed. The images will be prepared in a way that each of the 5 functions can be tested by a single image that will be provided to all employees in the same way or individual images for each function. Prior to the rating or directly after it, a comparison table should be set up to determine which processing times match the rating scores from 1 to 5, where 5 is the best possible rating and 1 the lowest. Of course, the quality of the work should be taken into account as well.
c) Random Sampling: Supervisors may take random samples, using software to remotely monitor employee’s work or by walking around in the production area to assess the respective employee’s working speed.
d) Subjective rating: In any other case, the rating for quantitative performance might as well be solely subjective. This option is the least accurate way of measuring quantitative performance and should therefore be used in cases where options a), b) and c) are impossible to follow through.
1.2 Qualitative Performance
As for qualitative performance, the ways to measure and rate do not differ much from the ones mentioned above in 1.1. Supervisors should create and combine their rating score out of as many sources as they can to obtain the most realistic rating score and stay with the manner they conduct the ratings. Additional sources for the rating of quality are the error rate (complaints from customers, re-edits) as well as the need for quality controls regarding an individual’s work.
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