surrounding reference, instruction, the creation of online tutorials and instructional
resources, as well as the placement and customization of resources on library websites.
Overall, the study’s results confirmed that WSD has changed research and services in
academic libraries as users embrace these new tools. High levels of user satisfaction and
positive feedback about ease of use illustrate that WSD has responded to expectations
by delivering a “one-stop” tool that users think is “pretty rad.”29
An unexpected finding of this study revealed r input on
the use of resources by students From the open-ended comments in the second survey