Samsung can give service to customer. It is trough wall of facebook or through the board discussion. Samsung use facebook to as a place to talk about Samsung Mobile and all things mobile. Samsung hear abou suggest from customer, hear abou the advice, or about the complain from the customer. Then they response it. It is one of act, that they care to customer. They love passionate conversation, but let's keep it clean and fun. They reserve the right to remove content we deem abusive, offensive, or off-topic and will block users from this page if repeated inappropriate behavior is observed. One more thing. If we need assistance with your Samsung product, the fastest and most effective way to reach it is at www.samsung.com/support. As we known Samsung Hava a filosofi is devote human resources and technology to create products and exceptional service, thereby contributing to a better global society.