* Corresponding author. Tel.: +1 509 335 7661; fax: +1 509 335 3857.
E-mail address: cgengqi@wsu.edu (C.G. Chi).
Contents lists available at ScienceDirect
International Journal of Hospitality Management
journal homepage: www.elsevier.com/locate/ijhosman
0278-4319/$ – see front matter 2008 Published by Elsevier Ltd.
doi:10.1016/j.ijhm.2008.08.003