How Do We Pack Your Order?
We ensure your item(s) be well-packed with the suitable packaging material. Ensure item(s) arrive to you in safety.How do we pack your order?
How long does it take to have my order shipped after placing my order?
Usually it takes 2 days for us to process your order especially when you order a RC Helicopter / Plane / Car. eg. Some customers worry about receiving a defective RC Helicopter so Do We? We check carefully for each BNF / RTF helicopter we received from our suppliers and manufacturers and we are not that *stupid* to just pay our suppliers (we will not let them to walk away) for defective goods and ship to our customer and waiting for the customer to complain and dispute the transaction (we know you will definitely complain if we do so).
So if a helicopter is found out defective (sometime it is not defected but it just does not pass our satisfaction) in flight test before packaging (Yes we do test flight before packaging),
we are going to return it back to the supplier / factory so it might take another 1-3 days. But delay in shipment is still much better to ship (overseas shipping cost is expensive) something defected to
our customers since we know that you are as smart as us which will not let us to run away easily.
So don't worry about receiving a defective item because there is no reason for us to ship you a defective item while we can exchange it from the factory / supplier locally and easily.
So we also act as a QC man to inspect the goods for you to make you free from troubles in dealing with the factory.
Do you inspect and test the R/C Toy before shipping out?
Yes for sure.
We know customers would definitely come back and complain to us if they receive a R/C Toy which is defected, and we are not happy to waste our time on arguing with customers too.
So we will 100% test each R/C Toy before shipping to our customers to eliminate a possible trouble that might come to us.
Time is Money, Right? So why we give trouble to ourselves while we can simply return the defected product back to our our factory or supplier (there is no point for us send a customer a defected item and waiting for him to complain. We have no time for this kind of fun).
What should I do if the R/C Helicopter/Car/Plane/etc I received is not working?
First, Don't Panic & Don't Get Frustrated. If we post the emails between our customers and us here you will be shocked that 99% customers who experienced trouble is because of "Do not know how to".
R/C Hobby (especially R/C Helicopter/Plane) is not just simply a toy for kids. You need experience to master it. So practicing is very important to all R/C Hobby players. First, you must read the manual when you receive your R/C Toy because a small r/c motor is much stronger than a Electric Fans. So it is dangerous if you do not read the manual before you connect the power.
If you have a problem/question, please try to write us an email and attach the photos/videos showing your question for us to diagnose it.
Return / Refund / Complain
Return is allowed only after authorized by our staff.
Any Complaint and Request for Return / Refund / Exchange must be received by us within 3 days (no excuse for any reason after 3 days) after you received the product because it is unacceptable
that a customer requests for a return and refund with whatever reason after many days or weeks. We do not offer "Return After Try / Fun", so 3 days is more than enough for testing. Please be a respectful and responsible person.
Refund will be through the original payment method which the buyer pays, eg. You will get refund to your credit card if you pay by credit card.Shipping and handling charges are NOT refundable for any reason.
All defective items will be replaced with brand new items. No exchange to different item unless the item is no longer available. However, since few dishonest customers tried to cheat us with their old defected electronic items (eg. receiver from their helicopter) so we might need to send the items back to the manufacturer for inspection (eg. check the manufacturer date inside the item, cause of the defective, etc.).
The Return Shipping Cost Must Be Afforded By Customers. Please do not argue with us on this one since it is the same no matter where you buy and return.
The Electronic Item (eg. Receiver / ESC / Motor) I Received Is Not Working (Defective), What Should I Do?
We only sell and post customers 100% Brand New items. If you have received a defective item, please keep it as original and post us back (to the sender's address on the package) for inspection by us or the manufacturer (the item must be still in Like New Condition). Exchange, Refund or Repair will be decided by us or manufacturer.
Electronic device is the killer for many customers because it could be damaged easily if misused (eg. incorrect wiring could burn the device immediately). So please be responsible for your work and be fair to each other. Very few dishonest customers tried to cheat us for a brand new replacement or refund using the old receiver took off from their helicopter which is unacceptable and awful. We stand firmed to reject this kind of ridiculous requests (we do not want this kind of customers too). So be fair and be responsible as an adult.
The item purchased was only used for **N** times but already broken / run out, can i have replacement?
Sorry, we do not offer any used product for replacement or re-post no matter how many times it was used. We sell and post customers Brand New products so this kind of request is unacceptable for us. If we could predict how many times an item can be used before it is running out, we would rather to close our shop and be a rich fortune teller to work for the rich men rather than to struggle here with you (at least we can make heap of money from the stock market easily, isn't it?).
This request is unreasonable for replacement (how could you prove how many time it was used?). So please do not place your order with us if you cannot accept the fact of losing a single spare part
because we are not interested to argue with you for this matter. Please bother other sellers instead.
Warranty on Helicopters and Electronic Components
There is no warranty due to the nature of the products, usually misused by customers, and it is the same no matter where you buy.We test each single helicopter before shipping out and we only sell brand new products so the chance of receiving a defective product is likely ZERO.However, manufacturers do provide inspection and repairing services, and they will replace the parts for you if they found it is not the customer's fault. The following terms applied when the a customer requests this type of services.
Customer is responsible for the both return and re-deliver shipping charge for all situations.
Customer is responsible for any fee occurred directly or indirectly for the service.
Final judgment will be on the decision of manufacturer or us.
Most customers ( 99% ) are great and very respected. However, since very few dishonest persons tried to cheat us for a replacement receiver with the old one took off from the helicopter, so we would do the followings for prevention:
Proof of an Electronic Product
Most customers ( 99% ) are great and very respected. However, since very few dishonest persons tried to cheat us for a replacement receiver with the old one took off from the helicopter, so we would do the followings for prevention:
We would stand firm to Say NO to those cheating persons, and will refuse to do any more business with them. Please be respectful and responsible.