Thank you for working with Booking.com.
We’re writing to you about reservation 196842782 for Dale Kenny, check-in date 2015-12-28.
Due to a close friends death we ask for you to please confirm if this reservation can be modified without penalty to the dates of December 31-January 5,2016. The guest will soon be attending his friends funeral.
We do understand under which conditions the guest has booked however ask for your assistance in providing the best customer service possible.
Once we have received a response we will modify the booking and update the guest.
***** The guest has noted invalid credit card email stating the original card has been replaced. We ask for you to please approved the date change request and once done the guest will update his credit card details.
Thank you for your cooperation.
Kind regards,