We are a UK based IPATA pet shipping agency, who work regularly with various agents in Thailand on UK imports, as we offer UK import customs clearance services.
I am hoping that you will be able to assist me with some information please. Several Thai agents have stated that they are unable to obtain approval for unaccompanied pets departing from BKK travelling on an Annex 519 (1) EU Certificate (please see attached example). We have however received pet shipments originating in Phuket travelling on an endorsed Annex 519. DEFRA in the UK have also stated that they regularly receive pets from Thailand travelling unaccompanied on the Annex 519 (1).
Could anybody please explain to me how the Thai agents can arrange the Annex 519 ( 1) for unaccompanied pets departing from BKK, or if this is not possible, why it is not.
It is important that pets arriving into the UK travel with the appropriate documentation, and so I wish to assist the Thai agents with information explaining how they can obtain this. I would be very grateful for any help you may be able to offer,