Key questions are:
What is it that you want to achieve?
What would it be like without the problem?
What do you want things to be like instead?
It is important to solve a problem at the right level. If you ask questions that are too broad, then you’ll never have enough resources to answer them effectively. If you ask questions that are too narrow, you may end up fixing the symptoms of a problem, rather than the problem itself. One effective tool to set goals at the right level is the SMART criteria.