and negotiated ex vivo by knowledge workers, rather than reconstructed post mortem
by knowledge engineers; they record process knowledge related to knowledgeintensive
problem-solving and decision-making activities. The negotiation aspect is
very relevant, because explicit knowledge comes often dressed with a deceitful
appearance of “objectivity” which in reality hides a specific point of view.
Acknowledging the existence of this point of view and allowing for its negotiation is
an important step towards getting organizations knowing themselves and making
workers fully empowered. In this way, the negotiated point of view will effectively
reflect the committments of all involved stakeholders, and not just of single groups
and individuals holding “power” roles and positions in the organization