This conceptual paper provides guidance for the implementation of a functional
ISO 9001 quality management system (QMS) in small and medium-sized
enterprises (SMEs). To help a SME understand its starting point, four initial
states for QMS implementation are defined. Five paths for moving the QMS from
the initial state to the desired state are described. To support the transition from
the initial to the desired state, some key considerations in implementing a QMS
in SMEs are discussed. The paper is based on site visits and implementation
assistance the authors have provided to several SMEs. It is anticipated the paper
will help managers in SMEs understand the process of implementing ISO 9001
and help them avoid the development of a paper-driven QMS that provides
limited value.