1.Based on your understanding of the material presented in Chapter 3 and the above key research question, should the owners of the Santa Fe Grill Mexican restaurant go back and restate their questions? If "no," why not? If "yes," why? Suggest how the research questions could be restated.
2.Regarding the owners' desire to understand the interrelationships between customer satisfaction, restaurant store image, and customer loyalty, develop a set of hypotheses that might be used to investigate these interrelationships.