Unfortunately, we experienced some server issues that prevented your purchase to be properly processed.
In order to help you further, we would need your userID and a copy of your purchase receipt.
You can find your userID by going to the Knight menu, then settings. You will then see the ID in the bottom right corner.
Do not forget to send us a copy of your purchase receipt so we can help you further!
We hope this will help solving the issue and are truly sorry for the inconvenience.