We stayed at the Best Western Hotel during November on our month travels around Thailand. Out of the whole month, we were staying in a number of hotels and this was by far the best hotel due to there exceptional high levels of customer service!!!
We arrived not having any accommodation booked as our original hotel was awful and we happened to come across the Best Western Hotel. We were welcomed on Reception by Cynthia who was a delight and welcomed us with such a warm smile.
We stayed over the Full Moon Party period and couldn't get booked for the night of the party but was alerted straight away by the staff when there had been a cancelation for that night.
During our stay we got to know the staff a little better and Michael on reception was also an absolute joy to talk to. Both reception staff were so polite and made us feel so welcome by greeting us through the door every time we returned to the hotel. And also providing us with excellent advice and tips throughout our stay in Ko Phangan.