The university library provides information services aimed at fulfilling learning and academic research for students and faculty
members. In the age of rapidly growing Internet technology, library websites have become a gateway to knowledge and the
entrance for readers to access valuable resources and services. With the advancement of mobile technology in recent years, an
increasing number of library readers have started to access library resources and services through their mobile devices. The
information provided through a traditional website is too complex to be browsed with a mobile device, and users may also
encounter some technical limits. Websites developed for mobile devices might overcome users’ difficulties when reading heavily
from traditional web pages. Mobile web helps overcome difficulties in searching for needed information and makes information
more accessible. For any library, especially university libraries, developing mobile websites is becoming a necessary trend to
satisfy users’ mobile needs of exploring the world of knowledge. This study provides experiences of developing a mobile web for
the academic library. Users’ applications and reactions to the system are analyzed and summarized. Technological and
implementation issues related to the construction of a library mobile web are discussed. Implications of the study results might
provide valuable information for promoting a ubiquitous library service and information access.
© 2015 The Authors. Published by Elsevier Ltd.
Peer-review under responsibility of Academic World Education and Research Center.
Keywords: mobile web, mobile service, ubiquitous library, user services, user-centered design