They are somewhat unpredictable and can be fleeting. If employees can't get answer to a question when they need it, then they may not ask again. Or they will go with the first answer they ind, which may not be the best one. And although sometimes we an orchestrate a teachable moment, this isn't always the case. In addition, organizations operate more virtually than they have in the past, which reduces the face-to-face opportunities that are such a ch environment for creating and responding to teachable moments.