As this chapter has shown, emotions are an inevitable part of people's at work. At the same time, it's not clear that we've people feel comfortable reached a point where expressing all emotions at work. The might be that business culture and etiquette poorly suited to handling overt emotional displays. The question is: Can organizations become more intelligent about emotional management? Is it ever appropriate to yell, laugh, or cry at work virtues of more Some people are skeptical about the emotional displays at the workplace. As the chapter notes emotions are automatic physiological responses to the environment, and as such, they can be difficult to control appropriately. One 22-year-old customer service representative named Laura who was the subject of a case study noted that fear and anger were routinely used as methods to employees deeply resented this control employees, and them. In another case, the use of emotions manipulate network made a practice of hairman of a major television anything went wrong, screaming at employees whenever a lack to badly hurt feelings and at this organization were organization. Like Laura, workers to show their true reactions to these emotional outbursts branded as"weak" or"ineffectual" It might seem like these individuals worked in heavily emotional workplaces, but in fact, only a narrow range