Here's what just happened:
vtackle let us know that they haven't received "Lot 4 pcs RAPALA X Rap XR-10 Silver Fishing Lures" and has requested a refund. A request is open and you can view the request and the buyer's message in the eBay Resolution Center.
Here's what you need to do next:
You should respond to the buyer and try to resolve the problem by Feb 04, 2015. Most buyers and sellers are able to work things out by communicating with each other directly.
If you haven't already done so, provide shipping information, such as an item tracking number, shipping date, and shipping carrier to the buyer in the Resolution Center.
What you should know:
If you don't reply, or if the buyer isn't satisfied with the outcome by Feb 04, 2015, the buyer can escalate the request to eBay Customer Support.
Buyer's Message:
it was paid with pay pal