Sandberg (AVP, product delivery system), a 10 -year systems employee, was a typical flower: a can-
do guy who loved the company, took many innovative initiatives to increase customer service, and
delivered. He moved from manager to director to AVP under Murphy and was responsible for all
shipboard systems and research and development.
Murphy worked tirelessly to improve IT's reputation with its customers and to understand their
needs better. At the same time, new tools such as NIKU, time management processes, and a program
management office were installed to provide better controls over IT's efficiency and productivity