In the past, few studies have undertaken a systematic investigation
of the effectiveness of the KM process. This subject is strongly
related to a range of output variables, including productivity, organizational
performance, competitive advantage, and competitiveness.
In the establishment of an assessment model of KM
effectiveness, there are several problems to be overcome – including:
(i) KM has multiple objectives; (ii) KM is difficult to evaluate;
(iii) KM is associated with ‘fuzzy’ problems; and (iv) KM is related
to individual cognitive behavior.