July 30, 2015
Dear Value Customer.
Subject Refund for downgrade case.
We appreciate for your trust in our product and services that make our proudly to serve you. We are determined to serve you as best we can and make you as comfortable as possible.
However, force majeure has occurred on flight from Bangkok to Chennai. Thai Airways had technical problem are concern with welfare and safety of all passenger on that flight. They have a need to change aircraft on that flight to a smaller size to travel on regular schedule.
The new aircraft can provide economy class only then affect to all passenger on business class was downgraded to economy class according to passenger cooperation and Thai airways will be calculated refund fare to passenger after flight is complete
In this case, Thai airways calculate by difference airfare between air ticket business class validity 6 Month with Economy class as same validity under rules of combination resolution and then refund fare to passenger.
We always conduct our business with integrity and fairness to customers every process can be monitored openly. We have attached file purchase and refund from airline with this mail for make clarify you can use this documents contact directly to Thai airways for find out your suspicion.
We apologies for any inconvenience and appreciate understanding and thank you for your consideration. If you have any questions or concerns, don't hesitate to let me know. I look forward to hearing from you.