A Cabinet Resolution on May 19, 2003, also approved the OPDC proposal on work processes reduction by which every government authority was expected to reduce its work processes. At the beginning government agencies selected some prior public service providing processes that had the greatest impact and received the greatest number of complaints. Then reductions of all work processes were expected to be accomplished by B.E.2550 (2007). To reach the expectation, the OPDC had to cooperate with government bodies to reduce not only service time, but also to facilitate service delivery to the public through the formation of a one-stop service center.