Dear Thipsuda,
Please find attached an updated renewal notice for this customer.
As we have discussed in the past the 50% discount is no longer available, we must working with the current ASP discount program for all renewals. If the customer ordered this project and was quoted in 2015 at 50% then they should have paid in 2015 to secure the 50% pricing. In addition all resellers were given a 4-5 months grace period to close off any existing 50% business that was pending in 2015.
We can no longer support a 50% discount.
Please also be aware that a 25% admin fee was added to the contract – all short term contract request are subject to a administration charges.
Best regards,