Incentivization
Public administrations and governments have attempted to apply agency theory concepts and market sector practices to generate capital charge, interest and operating surplus retention incentives or performance-based rewards for executives designed to enhance service quality (Dunleavy et al., 2006; Pollitt, 2007). Implemented incentive systems have presented public administrations with interesting means of offering and managing services in an efficient and effective manner (Newberry & Pallot, 2004).