The overview part presents the performance. It consists of a main sheet, a key performance
indicator overview sheet, a terminal overview sheet and a sheet about the unnecessary resource
costs as a result of idle resources. The main sheet presents the weighted average performance of
the Netherlands. The key performance indicator overview is available to view the results of all
terminals in the Netherlands for one indicator and the terminal overview sheet shows the
performance of all key performance indicators for one location.
The key performance indicators that are presented on the main sheet of the dashboard are
divided into four groups: personnel, vehicles and buildings and a system category. The main
sheet of the dashboard is shown in Figure 1-3.
For each key performance indicators are norm values defined. These result in green, orange and
red values for the values. Green means that the value is in the desired range, orange means that it
is almost in the desired range and red means that is it far from the desired range. For the categories personnel, vehicles and buildings, the weighted average value is displayed. Next to the
weighted average value the green zone is indicated and the values of the terminals with the
lowest and highest value are displayed on the main sheet as well.
The system key performance indicators are the main indicators to express the condition of the
whole system. The results of the system key performance indicators show the percentage of
terminals in a certain zone (green, orange or red)