1. Identify the problem
Ensure the problem is clearly stated and clearly
understood by everyone. Write down the exact problem
you face in detail where appropriate identify who is
involved, what the problem is, and when and where it
occurs. Write the problem in a box on the left hand side of
a large sheet of paper. Draw a line across the paper
horizontally from the box where the arrangement looking
like the head and spine of a fish, gives you space to
develop ideas.