Aside from the Intel example, business corporations usually know their primary stakeholders and what they want. The corporation systematically monitors these stakeholders because they are important to a firm’s meeting its economic and legal responsibilities.Employees want a fair day’s pay and fringe benefits. Customers want safe products and value
for price paid. Shareholders want dividends and stock price appreciation. Suppliers want predictable orders and bills paid. Creditors want commitments to be met on time. In the normal course of affairs, the relationship between a firm and each of its primary stakeholders is regulated by written or verbal agreements and laws. Once a problem is identified, negotiation takes place based on costs and benefits to each party. (Government is not usually considered a primary stakeholder because laws apply to all in a category and usually cannot be negotiated.)