I have a very good understanding of legal documents and I have no trouble interpreting their meaning I also have a good understanding of the legislation, it is only because of the laws concerning the use of a registered visa agent that I can not help her myself. From this I can see that you have put very little effort or thought into this application and I do not consider that we have been given the professional service for which we have been charged.
I would request that you consider giving a refund for the services we have been charged for that have not been supplied to a satisfactory standard, or, pass this case on to someone in your firm who has a more detailed knowledge and experience and can perform the service in a more suitable manner. I think that what you have submitted has probably done more damage than good. We are not willing to wait as the opportunity to obtain a Tourist visa is not going to improve with time, it will only improve with a properly and professional made application.
I will wait to hear from your firms manager or someone more senior and experienced.
Yours respectfully. Glen Hiron