If you find any trouble during your game play, there are several ways to look for help.
We have a wiki page with detailed information about important game aspects. Take a look there later.
Also, every game page will have, on the upper-right corner, a link to the corresponding wiki page.
We also have an active community at our forum (or Bulletin Board System, if you are old school).
Introduce yourself there. It's always great to make internet friends :)
If you prefer, you can mail us at contact@hackerexperience.com.
We will be thrilled to reply you as soon as possible.