1. Who? Who performs each of the procedures within the system? Why? Are the
correct people performing the activity?
2. What? What is being done? What procedures are being followed?
3. Where? Where are operations being performed? Why?
4. When? When is a procedure performed? Why is it being performed at this time? Is this the best time?
5. How? How is a procedure performed? Why is it performed in that manner?