Overall, the results of testing the model in this study support the assertion that a
positive and direct relationship exists between customer satisfaction and the intention to
continue shopping at a firm’s Web site. The results also provide evidence for the factors that
significantly influence satisfaction with online shopping. Economic value and ease of use
were found to have a positive and direct effect on consumer satisfaction with an Internet
purchasing experience. These findings may be important for marketing managers because
they can provide guidelines for planning Internet strategies to develop customer satisfaction
and maintain customer loyalty. A positive and direct effect between company image and
consumers’ desires to continue shopping on the firm’s Web site was also statistically
supported by the data. The factors found to influence a positive company image after
shopping at a firm’s Web site are ease of use and economic value. The results of the study
also revealed that expectations and frequency of Internet shopping affected consumer’s
ratings of satisfaction. The findings from this study may provide future researchers with
evidence to expand their understanding of how the electronic retail medium of the Internet
impacts the customer-firm relationship. In summary, this study provides empirical support
for the factors that influence satisfaction with an internet shopping experience, company
image, and future purchasing behavior from a firm’s Web site.