In the debates on post-bureaucracy, the transformative role of technology is given
prominence. However, new information systems and associated ICT infrastructure isnot necessarily the sufficient condition for post-bureaucracy. ICT systems and
associated software operate on the basis of standardization. Moreover, modern
production systems and associated quality auditing arrangements function through
standardization. Supply-chain management, Just-in-Time ( JiT) and Total Quality
Management (TQM), Customer Relationship Marketing systems (CRM) as well as
ISO9000 are examples of standardization. Most of these systems are associated with
flexible, entrepreneurial and proximity to market arrangements. It is clear, however,
that standardization is not the exclusive preserve and sole measure of bureaucracy.