1.The rates are based on 3 years exclusive contract and subjected to periodical review. CPI adjustment will be applied on annually basis.Applicable taxes are not included.
2.The fuel price reference is THB 25.00 -29.99 per liter. Any +/-THB 1 change from reference fuel price, the following fuel adjustment mechanism will be applied +/-1.5% adjustment from the proposed rates.
3.These rates are applicable for chargeable weight. Chargeable weight is either gross weight (including packaging) or dimensional weight, whichever is higher.
4.Dimensional Weight = Length x Height x Width divided by 5,000. Maximum weight per piece/carton is 30 kilograms.
5.Consignment must be prepared by shipper in the manner that is ready to be shipped, with proper packaging and documents.
6.Maximum liability per incident is Baht 50,000 or the net invoice value of the damaged/lost consignment, whichever is less. No liability for indirect and consequential loss.
7.DHL liability for shipment damage is over upon completion of delivery (receiver sign off). Damage must be informed at sight, upon delivery, and return to DHL custody for claim process.
8.Service on Sunday & Public Holidays must be reserved 48hr in advance and subject to holiday surcharge quote per each particular consignment.
9.Every redelivery will be charged as new consignment.Return consignment is applicable to the same rate with forward consignment.
10.Information of Delivery (IOD) will be provided within next business day of delivery completion.
11.Proof of Delivery (POD) will be provided within the 5 business days of delivery completion.
12.Not all services are available to every destination, contact Customer Service for exact details.
13.Shipments will be picked up and returned between CRG head office, Central SilomTower and CRG branches only.
PRICING PROPOSAL & ASSUMPTIONSGENERAL TERMS & CONDITIONS