Moreover, incentives and rewards (even if they are nonmonetary) are a necessary
condition behind KM success. Organizations must take note that incentives and rewards
are required both to stimulate sharing of knowledge (in the form of “highquality”
content) and use of the shared knowledge. In this regard, views most often
expressed by managers included “turn on the faucet . . . move up from mere words of
encouragement to actually rewarding employees for sharing,” and “by rewarding both
giving and taking, create a global, not local view of the organization.”