The adoption of a KMtool to support an innovation
process can lead to strategic advantage to the extent
that the innovation process is enhanced. A KM tool
can capture, organise, share and leverage knowledge
elements, along with the necessary support
and training to insure a successful launch of KM
solutions within an organisation. In our paper, a
systematic framework is proposed using AHP to
evaluate an appropriate KM tool to support an
innovation process in an organisation. The framework
was developed and implemented for a real
problem situation at an innovative Italian company.
The usefulness of the model was examined through
observing its effect on the decision-making process
in selecting an appropriate KM tool.