If a marketing engineer had a question about a spec, he or she called a design engineer or another local expert. Most estimates had to be turned around in 10 working days. Because of the volume of requests and a staff of only two engineers covering all of the United States, negotiations were sometimes very hectic. Mike Truelove, a marketing engineer, told Browning, “We do the best we can, but we miss some things from time to time. Almost always after winning the order, we go back and negotiate with the customer over what we missed.”