Throughout it all, writers have recognized the importance of
talent, including all the human and organizational elements that
are pivotal to enterprise success, and the pivotalness of leadership
that recognizes the human touch: ‘‘Executives will be able to make
the biggest difference through the human touch . . . asking the
right questions of the right people at the right times . . . inspiring
the troops, empathizing with customers, [and] developing
talent . . . tolerating ambiguity, synthesizing information, and
focusing on the ‘softer’ side of management to engage the
organization and build its capacity for self-renewal’’ (Dewhurst
& Willmott, 2014, p. 2, 7).