Organizational effectiveness
The effectiveness of organizations in achieving goals at the organizational level is called
organizational effectiveness [14], [15]. The organizational effectiveness is also defined as the extent to
which an organization fulfils the objectives [16]. The topic of organizational effectiveness emphasized
process control, information management and goal setting [13], [16].
The measurement of organizational effectiveness is a very important step in the development of an
organization [17], [18].
Many researches have shown that OC has an impact on job satisfaction, job efficiency, employee
commitment and cooperation, decision-making etc. [19], [20].
2.2.1 Effectiveness dimensions / models
From these various viewpoints about the nature of organizations, their relevant features and
dimensions, and their key effectiveness criteria, multiple models of organizational effectiveness naturally
arose.