The advent of information technologies has had a huge impact on how organizations design,
implement, and support business processes. From document management systems to ERP systems,
information systems are tied into organizational processes. Using business process management,
organizations can empower employees and leverage their processes for competitive advantage. Using
business process reengineering, organizations can vastly improve their effectiveness and the quality of
their products and services. Integrating information technology with business processes is one way that
information systems can bring an organization lasting competitive advantage.