Concerning the number of years customers have transacted business with the bank, the result shows that most of the customers (32%) have been with the bank for 5-6 years, 24% have been with the bank for 1-2 years, 22% have transacted business with the bank for 3-4 years, 12% have been with the bank for less than a year whiles 10% have been with the bank for 7 years and above.