Problem resolution
With the Internet becoming a part of our lives publicly complained about the service or product. According to conversocial 88% of consumers are less likely to buy from a company out of complaints unattended. But what about customers who do not complain and walk away quietly? These have been lost forever in the company and will not return. To prevent customers from switching to competitors, business should pay more attention to their complaints and address them in a timely manner. But this is not enough. Complaints are the greatest source of learning, they showed us where we failed and where and how we should improve here are 10 common reasons why most of our customers complain.