1. Renewal Pricing
Renewal pricing is determined according to the Customer’s contract, and/or participation in a specific Symantec Licensing Program.
Express, Government & Academic Programs: Price band will be determined based on the total transaction quantity included on the renewal notification.
Rewards Program: Price band will be determined using the Customer's Symantec Agreement Number (SAN) to identify the total accumulated points or the fixed price bands as indicated in the Contract or Contract Administration Module (CAM) in Oracle.
o Re-leveling Impact: For Rewards Customers, the first Annual Review Date will occur two years from the initial Reward enrollment date and the Customer will be re-levelled based on points accumulated during the previous year. Thereafter the Customer’s Annual Review Date will occur annually on the last day of the calendar quarter in which their contract anniversary falls. Pricing will be determined based on the new band level post re-leveling.
Enterprise Options – eFlex: Under Enterprise Options (Site Licenses), Maintenance/Support fees are fixed for the Deployment Period, as well as for the Grey Year(s) (the first year upon expiry of the Deployment Period). The Maintenance/Support fee for the Grey Year is specified in the eFlex contract. Upon expiry of the Grey Year, pricing for Maintenance/Support renewals will be based upon the then-current renewal MSRP pricing or the available Licensing Program the Customer elects to renew under.
Enterprise Options – Volume Purchase Agreement (VPA): Maintenance/Support renewals transacted during the stated VPA term will be subject to the contractual VPA discount. Upon expiry of the VPA term (unless a Customer does not enter into a new VPA or other agreement), Maintenance/Support renewal pricing will be determined by the applicable Licensing Program or active agreement the renewal will be placed through (e.g. Rewards).