In business we’ve stopped talking about personnel administration or even human resources management. Now we are dealing with the management of human capital. . . and human resources is right in the middle of it. It is no longer a cliché to say that people are the most important asset of an organization. People are the only dynamic asset. People are the causal force. Nothing hap¬pens without people. The human resources department’s role is to help people be more effective in their work, as well as more satisfied. This effectiveness imperative is not measured in a flurry of programs. It is found in business results.