Dear Nathaporn,
It is with great concern and regret we received your e-mail regarding to the complaint of quality issue for the Container.
First and foremost, on behalf of Cosmines Sdn.Bhd,, I would like to personally apologize for your inconvenience.
Because of this serious oversight, we are going to provide you with the replacement 4 carton of Cos-Daniel Chair
in your next order.
We had take an immediate corrective action with production to avoid an same issue occur when your next incoming order.
We assure you we are taking the necessary steps to prevent it from happening in the future.
Thank you for bringing this matter to our attention.
We look forward to continuing serving you as a valued customer.
Thank you for your invaluable support,