Other Management Theories
In this category are the works of Edward W. Deming and Douglas McGregor.
Edward Deming is the founder of modern quality management and is regarded
by the Japanese as the key influence in their postwar economic miracle. He
postulated several assumptions: create constancy of purpose for continual
improvement of products and service; adopt the new philosophy created in
Japan; cease dependence on mass inspection; build quality along with price;
improve constantly and forever every process planning, production, and service;
institute modern methods of training on-the-job for including management;
adopt and institute leadership aimed at helping people to do a better job; drive
out fear, encourage effective two-way communication; breakdown barriers
between departments and staff areas; eliminate exhortations for the workforce –
they only create adversarial relationships; eliminate quotas and numerical
targets; remove barriers to pride of workmanship, including annual appraisals
and Management by Objectives; encourage education and self-improvement for
everyone; and define top management’s permanent commitment to everimproving
quality and productivity and their obligation to implement all these
principles.